Maintenance & Suppport

CCOMM believe in the strategic importance of a fully managed service contract to support high profile conference rooms and boardrooms. These contracts can be designed in a variety of ways to meet specific user requirements. Where appropriate CCOMM provide fully qualified on-site support personnel to manage and co-ordinate these activities at pre-arranged intervals. – See also our Managed Services section.
There are a variety of ways to approach this type of service. Generally, they fall under 3 specific categories:

• A ‘break fix’ contract where the customer pays for labour and materials to fix a problem or fault, usually outside the warranty period
• A planned preventative maintenance contract with agreed service levels and maintenance visits – see typical list of activities below. This service should also incorporate an agreed strategy for on-spares
• A comprehensive maintenance contract covering all the equipment items with guaranteed response times and equipment replacements, including recommended strategic spares stored at the customers premises