Video Managed Service – A Customised Video Network Operations Centre (VNOC)

The CCOMM Service Desk offers a comprehensive suite of managed services for Video Conferencing & Telepresence environments. Our VNOC service is designed to provide optimal performance for the user whilst also ensuring the lowest possible total cost of ownership for our customers.

The CCOMM Managed Service Helpdesk offers the experience, systems, tools and processes required to ensure increased customer satisfaction amongst today’s growing videoconferencing and Telepresence community, leading to an uptake in usage.

Key components of the VNOC Managed Service:

• A reliable and consistent experience
• Drive up video adoption and usage
• Dedicated 24hr helpdesk
• Comprehensive room scheduling
• Reporting and tracking analysis
• Realise the true ROI potential of video
• A single point of contact
• Support & strengthen your in-house IT staff