A flexible service designed around you
The CCOMM Managed Service has evolved in response to the growing corporate adoption of video and collaboration solutions and is being driven by advancements in new High Definition conferencing solutions, flexible HD plus Visualisation environments, new IP based infrastructure solutions including network bridging and gateway technology and the drive for better performance and cheaper costs.
Supported by the CCOMM Managed Service Helpdesk, the service focuses on experienced operators, systems, tools and processes to ensure the best possible level of customer satisfaction, whilst reducing the total cost of ownership. CCOMM offers a complete turnkey solution for end-to-end management of Videoconferencing and Telepresence environments.
Managed Services (VNOC)
Our VNOC service is designed to provide optimal performance for the user whilst also ensuring the lowest possible total cost of ownership for our customers. Our customer base is spread across the world, encompassing large multinational corporates all of whom rely on us each and every day for the complete management of their video and AV environments and associated user communities.
- Proactive monitoring & daily room “sweeps”
- 24/7 dedicated helpdesk and support
- Fault/Asset management of hardware
- Live call assistance
- Global room booking service
- Managed Videoconferences
- Service review and reporting
- On-Site technicians and engineers
Unified Communications Services
The CCOMM Managed Service Helpdesk offers experienced, fully trained indiviual operators that know and understand each customers systems and requirements.
Our network engineering services include detailed advice on;
- Network infrastructure
- IP VPN and Quality of Service
- Firewall traversal
- Gateways, Routers and Video Infrastructure
- Bridging Services (IP/ISDN)